Australian consumer finance education
Read plain-English guides for hardship, complaints, debt collection, insurance, superannuation, fees, and action pathways. You can learn first, then sign in only when you want Fairgo to draft or track a complaint.
2 guides
Internal dispute resolution, AFCA pathways, and escalation basics.
A draft plain-language guide to the Australian Financial Complaints Authority process and what to prepare before escalating.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-29Complaints · 1 min readDraft guide to RG 271 internal dispute resolution timelines and what to do when a financial firm misses them.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-302 guides
Card hardship, disputed fees, chargebacks, and repayment pressure.
Draft guide to chargeback rights for unauthorised, undelivered, or misrepresented purchases on Visa, Mastercard, and eftpos.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-30Credit cards · 1 min readA draft guide to getting organised when minimum repayments, interest, or collection pressure make a credit card hard to manage.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-292 guides
Contact rules, collection pressure, and what to document.
A draft guide to documenting debt collector contact and knowing when to ask for proof, pause pressure, or get support.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-29Debt collection · 1 min readDraft guide to receiving a debt collection notice, checking the debt is yours, and responding without admitting more than you should.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-302 guides
Fee disputes and records to collect before asking for a reversal.
Draft guide to building a focused refund request for late fees, overdrawn fees, and account-keeping fees that may not match your circumstances.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-30Fees · 1 min readA draft checklist for gathering account records, hardship context, and complaint details before disputing bank or lender fees.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-292 guides
Payment difficulty, hardship notices, and practical preparation.
Draft guide to coordinating rent stress, energy bills, and credit hardship requests when income drops or expenses spike.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-30Hardship · 1 min readA draft Australian guide to organising a hardship request when a credit contract becomes hard to pay after income, expense, or life changes.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-292 guides
Claim declines, internal review, and AFCA insurance complaints.
A draft guide to reading an insurance decline letter, gathering evidence, and preparing an internal review or AFCA complaint.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-29Insurance · 1 min readDraft guide to asking your insurer to review a declined or undervalued claim using the General Insurance Code of Practice timelines.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-301 guide
How education connects into Fairgo Resolve, Shield, and support services.
2 guides
Super complaints, insurance in super, and trustee review steps.
Draft guide to lodging total and permanent disability or income protection claims through your super fund.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-30Superannuation · 1 min readA draft guide to preparing a superannuation complaint about trustee decisions, insurance in super, or delays.
Draft — legal review pendingOwner: Fairgo content team (draft) · Last reviewed 2026-04-29These guides help you understand your options before starting a complaint. Fairgo can then help turn your notes into a structured letter and track the next step.
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