When chargebacks usually apply
- The transaction was unauthorised or fraudulent
- The goods or services were never delivered
- What you received was significantly different from what was advertised
- A subscription kept charging after you cancelled
What to gather before you call the bank
- The date and amount of the transaction
- Order confirmations, screenshots, and shipping numbers
- Any messages with the merchant
- Cancellation requests and the merchant's response
Take action
Fairgo can turn the receipts and timeline into a clear chargeback request. [Draft a chargeback dispute letter](/resolve/voice?category=credit-cards) or [get free help](/help) if the merchant has gone quiet.