Identify the decision
Super complaints often start with a trustee decision, delay, account handling issue, or insurance-in-super dispute. Write down the decision date, the fund name, and the outcome you want reviewed.
Gather the file
- Fund and member details
- Trustee letters or emails
- Insurance policy or claim correspondence
- Statements and transaction records
- Notes from phone calls
Next pathway
Start with the fund or trustee complaint process. If the matter is eligible and unresolved, AFCA may be available for some superannuation disputes.