Fairgo combines experienced financial counsellors with AI assistance to help Australians resolve hardship disputes, generate ombudsman-backed complaint letters, and know their rights. Free for consumers. Trusted by advisers and partner counselling networks.
What Fairgo does
Tell us what happened in your own words or speak it. Fairgo's AI assistance drafts a formal complaint letter with real ombudsman precedent citations and sends it to your bank or insurer.
Continuous monitoring of your active cases. Fairgo tracks response deadlines, flags statutory breaches, and tells you when your bank is late or non-compliant.
Plain-language guides to your rights under Australian consumer protection law. Section 72 hardship, ombudsman complaints, fee disputes, insurance claims, and more.
How it works
Speak or type what happened. Fairgo captures the details without jargon or forms. No legal knowledge required.
Fairgo's AI assistance searches past ombudsman decisions and matches precedent to your situation, with intake patterns built by a senior financial counsellor so the right consumer protections get surfaced.
A formal complaint letter is drafted with citations, reviewed by an adviser before sending where appropriate, and ready to send to your bank, insurer, or super fund. Download, email, or copy.
Fairgo monitors your case timeline. If the institution is late or non-compliant, you escalate with evidence already prepared.
Start for free. No credit card, no legal jargon, no waiting for a callback. Fairgo works for you, not your bank.
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