Fairgo is built by financial counsellors and consumer-rights veterans, scaled by AI. We help Australians resolve disputes with banks, lenders, insurers, and super funds — with the structured rigour of a counsellor and the speed of automation.
Our mission
Most Australians don't know they have statutory protections. Fewer still know how to invoke them. The financial counselling sector is overstretched — wait times can run weeks. Fairgo's mission is to put counsellor-grade complaint preparation in every consumer's hands the moment they need it, while keeping a human adviser available for the cases that need judgment.
We are not a law firm. We are not a substitute for AFCAAustralian Financial Complaints Authoritythe free, independent ombudsman for banks, insurers, and other financial servicesLearn more →. We are the layer that makes both work better.
Governance
Combined: 100+ years across financial counselling, banking, regulation, and consumer advocacy.
Chair
18 years across retail banking and hardship operations at NAB. Former member of the Financial Counselling Australia national board (2018-2022). Brings deep institutional perspective on what makes hardship arrangements actually work.
Director
Former senior officer in ASIC's consumer protection division (2010-2019). Now consults to AFCAAustralian Financial Complaints Authoritythe free, independent ombudsman for banks, insurers, and other financial servicesLearn more → on case-load reform and predictable timelines for financial firm responses.
Director
22 years as a frontline financial counsellor across Western Sydney. Founded two community legal-financial clinics. Recipient of the Financial Counselling Australia award for community impact (2023).
Director, Treasurer
CFO at a mid-tier Australian super fund (8 years). Prior senior manager at PwC's financial services audit practice. Independent oversight of Fairgo's financial governance.
Director, Independent
Macroeconomics PhD (University of Melbourne). RBA economist 2008-2014. Co-author of 'Household Debt and Hardship in Australia' (Melbourne University Press, 2021). Brings the data-driven view on consumer financial stress.
Director
25 years in consumer rights advocacy. CHOICE alumni. Currently sits on the board of the Consumer Action Law Centre. Ensures Fairgo's product decisions genuinely advance consumer interests, not just commercial ones.
Director
Brings lived experience: navigated his own complex AFCAAustralian Financial Complaints Authoritythe free, independent ombudsman for banks, insurers, and other financial servicesLearn more → case in 2019 and saw both the reach and the gaps in the existing system. Joined the board to keep the consumer voice at the table.
Board profiles shown above are illustrative for the staging demo. Real board appointments and any associated declarations of interest will be published before public launch.
Talk to us
Financial counselling networks, super funds, and government partners — we want to talk. Email partnerships@fairgo.me.
Press inquiries: press@fairgo.me.