After the letter is sent
Most people lose momentum after lodging a complaint. Shield keeps the timeline visible so a consumer knows what has happened and what needs attention.
Fairgo Shield
Know when your bank is late, silent, or non-compliant.
Shield is the case-monitoring layer. It tracks response windows, keeps evidence organised, and tells consumers when a complaint should be escalated.
Designed for compliance moments
The product can flag overdue responses, missing hardship details, and next-step escalation paths before a consumer falls through the cracks.
Useful for advisers too
Verified advisers and counsellors can eventually monitor client matters, but pending applicants stay blocked from case access by default.